FAQs

1 Payment

We offer the following payment methods at the moment：
PayPal
For any questions about payment, please feel free to contact us at takeprogressive@gmail.com

2 How to track my order?

Your package will be shipped from our warehouse in Canda, America, or China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order.

Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.
Click here and enter your tracking number to see the latest tracking information.

If there is no tracking info a few days after your order is shipped out, the reason is that it may take 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.

If there is no updated tracking info during transportation for less than 5 days but still within the estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.

If there is no updated tracking info for more than 5 days, please feel free to contact us.

3 Wrong shipping address?

If the shipping address on your order is incorrect, please contact us via Instagram or at takeprogressive@gmail.com right away.
If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., the customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.
If you need to change the shipping address after the package leaves our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.

4 Why didn't I get a shipment notification email?

Normally, an email with a tracking number will be sent to your account email address once the order is shipped out.
*If you did not receive the email, you can check the following situations:
1. Please check whether the email address you used to place the order is different.
2. Please check your junk emails to see whether the mail is shielded.
3. Please check your order status in your account to see whether it is shipped.

5 What to do with the lost package?

If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at takeprogressive@gmail.com.
After an order has been delivered to the shipping address entered on the order, we cannot be held responsible for stolen or lost packages.